Purchasing Tips

Take the stress out of the buying process

We know that getting tickets to the Durango Blues Train can be difficult. After this past year, we went back to our fans to get your thoughts on how to improve the experience. Thanks to your valuable feedback, we are pleased to offer some valuable insight to help ensure you are prepared when tickets become available. We hope this helps to take some of the pressure out of the purchasing process.

  • It's best to go directly to our Front Gate Tickets Page to purchase tickets. Each ticket buyer will need a user profile with Front Gate Tickets in order to purchase tickets. Click “Sign In” in the menu bar up top to create a profile using your name and email or you can connect your Facebook account.

  • Go directly to our Front Gate Tickets Page prior to 10 am (MT) on Wednesday, February 13 (for June tickets) and prior to 10 am (MT) on Wednesday, March 13 (for August tickets) and be ready to purchase. It’s recommended to pre-authorize the purchase with your credit card company so you don’t risk getting declined. At 10 am (MT), you will need to refresh the page to expose the available tickets once the on-sale time is triggered.

  • Act fast! Once you add your tickets to the cart, you will have 8 minutes to complete your purchase. To prevent yourself from running out of time, look at the ticket options ahead of the on sale.

  • Tickets are not sold out until they explicitly say “sold out”. If tickets are listed as “unavailable”, it means they are all in shopping carts. Note that not all tickets in shopping carts become successful purchases. Due to credit card declines or time-out limits, tickets often become available after they’ve been carted. If a ticket is unavailable, try refreshing your browser to get a second chance to get the tickets in your shopping cart.

  • There is a strict ticket limit per household per day. Folks who exceed ticket limits may not be able to purchase or may have any or all of their orders and tickets cancelled without notice.

  • Don’t be fooled by scalpers! Only purchase Durango Blues Train tickets from the official Durango Blues Train ticketing page. If you purchase from another source, you risk purchasing a counterfeit or invalid ticket. Durango Blues Train cannot guarantee tickets purchased from unofficial sources like unauthorized 3rd party re-sellers (individuals or brokers).

  • Before the on-sale date, be sure to check out all our FAQs. If you have a general question about your order before or after purchase, contact blues@durangobluestrain.com. Please remember the demand will be high, and we will get to your questions as soon as possible.

Best of luck and thank you for your continued support!


Wristbands

After making a ticket purchase, each buyer will receive an email containing the tickets as a PDF attachment. Please be sure check your junk or spam folders if you do not receive your tickets in your inbox. Ticket buyers can choose to print the tickets out or save them to a smartphone. Upon arrival at the train depot, attendees will visit the box office and present the tickets where staff will scan them in and exchange for an event wristband. This wristband will be your boarding pass for the train that evening.

Wristbands are non-transferable. One wristband per person. Each individual accessing the event must have their wristband on the their wrist at all times. Every wristband will be checked as you enter the Blues Train.

If you need help with any wristband issue at the event, you can stop by the Box Office located in front of the train depot.


Wristband Policy

  • Wristbands will be provided by the box office at the train depot. No wristbands will be provided in advance of the event.

  • All sales are final – no refunds.

  • Only wristbands purchased through Front Gate Tickets are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.

  • Wristbands must be worn securely on wrist and cannot be slipped on and off.

  • Wristbands are non-transferable and non-exchangeable.

  • Do not stretch or tamper with your wristband in any way or you will not be allowed entry.

  • Subsequent and/or multiple presentations of a counterfeited wristband are void and will be seized by event security staff.

  • If your wristband is removed by event security or staff for any reason, it will not be replaced.

  • All ticket-holders must pass through security and are subject to bag inspection. Prohibited items will be confiscated by event staff.

  • The Blues Train takes place rain or shine.

  • There are absolutely no exceptions to this wristband policy.